Somebody notices
something.

They scan the sticker on the wall. No account, no download.
The code resolves to the room they are standing in and the assets
in it, and the report lands as a ticket with all of that attached.

Scan
a QR code on the room

Text
SMS or WhatsApp

Call
a phone number

No app
and no account

The routes need no 3D model. The twin is what makes them visual.

Three ways to
report it

Whichever route it comes in on, it ends up as one ticket
against one location in one building

Scan it

The landing page resolves the code to
that room and the assets in it, then offers
an AI chat, a voice report or a form.

SCAN

Text it

An inbound SMS or WhatsApp is matched
to a person by phone number, across
tenants, staff and vendors.

TEXT

Call it

An inbound voice assistant takes the
report by phone, and the transcript is
summarised into the record.

CALL

A text is read, decided on, and turned into a ticket with the property, the location and the organisation already attached. The thread keeps its channel badge and its delivery status. All three routes are inbound: somebody tells the building. The building writing to somebody first — chasing an assignee, escalating when nobody answers — is a separate early-access pilot, switched on one property at a time. See the pilot

Operations

Then the building shows you

Click it, and get its whole operating life

The dossier opens on the work, not the spec sheet. Open
tickets, work orders and health first, the specification
behind a tab, with history and documents beside it.

  • Locate it, raise a ticket or open a work order from the record
  • A lens over the records operations already holds, not a second store
See what a record holds
DOSSIER

See what is wrong from across the room

Rooms and elements recolour on the twin from live ticket
state, so a manager reads the building instead of an inbox.
Colour needs assets linked to elements — until that linkage
is done on a building, nothing glows.

  • Red is reserved for a named asset that is actually failing
  • Health inferred from a room is capped at amber, so one room signal cannot light every element in it as urgent
See the 3D twin
HEALTH

The QR programme

Codes you print, stick and manage yourself, from one room to a whole portfolio.

Per-location and per-asset codes

Code a room, a plant space or a single appliance. The scan resolves to whichever one it was printed for.

A public landing page

The code opens a page that needs no login, so a guest, a tenant or a contractor can use it.

Bulk print sheets

Generate a print sheet for a whole floor at once, rather than a code at a time.

An in-app store

Order the printed stickers from inside the product, with a cart, a checkout and an order history.

Activation and registration

A code does nothing until it is registered to a location, so a spare sheet in a drawer reports nothing.

Scan history, deactivate, supersede

Every scan is logged per property. Retire a code or replace it with a new one, and the old one stops resolving.

Round the building out

The records a building needs beside its tickets, in the same place as the tickets.

Tenant records

Who is in which unit, with a unit-level portal of their own to report from.

Reminders and tips

Send a tenant the seasonal note before the callout rather than after it.

Inspection records

What was inspected, when, by whom, and what it found — kept against the property.

A compliance surface

One place to show the checks a building has to be able to prove it did.

The register fills itself

1 Photograph the nameplate Make, model and the rest come off the plate and populate the record, attached to the element itself rather than to a folder.
2 Look up a model number Ask what a unit actually is, or generate insights specific to that appliance, without leaving the record you are standing in.
3 A ticket suggests its asset When somebody reports a problem, the ticket proposes which asset it belongs to instead of leaving the field blank for somebody else to fill in later.

Recall checking is an AI lookup, not a subscription to an official recall database.

Preventive, not just reactive

The records that answer a callout are the same ones that tell you
what to do before there is one.

Schedules

A maintenance schedule per
property, built from what that
building actually contains.

Checklists and guides

Each task carries the checklist
and the guide for doing it, so it
is not one person's memory.

Seasonal and predictive alerts

Ahead of the season, and ahead
of the age at which that kind of
unit usually starts failing.

SLA status and breach

Every ticket shows where it
stands against its SLA, and says
so when it breaches.

STICKER

Room status, area scopes and
blockers, read off the model
instead of a whiteboard.

3

Ways to report it

1

Ticket, one location

0

Apps to install

Worked example

On the Hotel COVA demo twin — not a customer deployment
Read the worked example

Want the building to chase people for you? That part is an early-access pilot, switched on one property at a time.

See the pilot

See it work on your model

Bring one building and the way problems reach you today. We will walk a scan, a text and a call through to a ticket on it.

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