A quick service restaurant, dining room, front counter and a two-lane drive-through.
IndustryFood service / Quick service
What runs on the twinDrive-through equipment, payment compliance records, repeat faults
Franchise operators and the area managers who approve spend across a group of stores. This is a live twin we built and run for the customer, and the situations shown here are real ones from the site. Every asset carries its own fault history, so a second callout on the same unit is visible as a second. Warranty dates sit on the record, and a work order raised from the card stays attached to the element it was raised against.
A mic goes down, a technician attends, the mic works again. Seven months later the same thing happens on the same lane and it is booked as a new fault, because the paperwork from the first visit is in an inbox rather than on the equipment.
The compliance record has the same problem in reverse. A PIN-entry device inspection is the kind of thing you need to produce on demand, and it is filed by date rather than by the terminal it was carried out on.
The request is that the drive-through mic is out and a work order is needed. The copilot lights the lane 1 intercom and reads its history back: this is the second mic fault in seven months on this lane, and the warranty expired in April 2025. The work order goes out with a note that replacing the unit beats repairing it a third time.
The front counter terminal on the asset register. Front counter cash register, PAR EverServ.
The front counter register opened on the twin. The receipt printer jams on long orders, which is the reason it was picked up. The history leads with the payment compliance work rather than the printer: PIN-entry device inspection passed with no tampering, P2PE keys rotated, card reader bezel replaced for wear, firmware brought up to PCI PTS 6.x.
Seeing the repeat:
The second fault on a lane reads as a second, not as a fresh call.
Producing the compliance record:
The inspection sits on the terminal it was carried out on.
Deciding repair against replace:
Warranty status and fault count are on the same card.
How the Burger King twin was built, and what it can be asked to do.
Walk the finished building — levels, rooms and everything placed in them.
Cladding, brick, tile and paint dropped onto the faces that carry them.
Dimensions taken off the model, furniture and equipment placed at true size.
Bring the files you already have. We will show you the twin you keep for the life of the building.