A fuel and convenience site, eight dispensers under canopy, shop and forecourt services.
IndustryFuel and forecourt / Convenience
What runs on the twinCustomer-reported faults, dispenser records, calibration certificates
Fuel retailers and the site managers who have to work out which of eight dispensers is the problem. This is a live twin we built and run for the customer, and the situations shown here are real ones from the site. Reports raised from a code at the asset land on that asset. The twin groups open issues by the element they were raised against, so a cluster on one dispenser is visible without anyone reading through them.
A card reader starts failing intermittently. Most customers move to another pump and say nothing. The ones who do complain describe it to whoever is on the till, and it reaches the site manager as "someone said a reader is playing up", with no pump number attached.
By the time it is reported properly the same thing has happened a dozen times, and the first real question is still whether it is the pump or the card network, which nobody can answer from the shop.
The question is which pump is having card reader trouble. The copilot correlates the open issues across the forecourt and puts them all on pump 4: three customer reports in six days, every one of them submitted by a customer scanning the QR code at the pump they were standing at. It also rules out the card network, because nothing else on the forecourt has an open issue.
The tire filling station on the asset register. Tire filling station, Forecourt air and water.
The tire filling station opened from the forecourt. The gauge is reading 4 psi high against a reference gauge and the hose is cracked near the chuck. Its history: compressor serviced, coin mechanism cleared, hose replaced, and the Measurement Canada calibration certificate filed against the unit itself.
Reporting from the pump:
The customer scans the code in front of them and the report lands on that dispenser.
Seeing the cluster:
Open issues group by element, so one bad unit stands out.
Keeping the certificates:
Calibration paperwork sits on the equipment it certifies.
How the Esso twin was built, and what it can be asked to do.
Walk the finished building — levels, rooms and everything placed in them.
Cladding, brick, tile and paint dropped onto the faces that carry them.
Dimensions taken off the model, furniture and equipment placed at true size.
Bring the files you already have. We will show you the twin you keep for the life of the building.