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Handing over a new build
with its twin, not just
its documents

The property

A new-build house handed over with its model, not only its documents.

Industry

Worked example / New-build handover

What runs on the twin

Handover records, warranties, an owner-held model

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About this example

This is a worked example of a new-build handover rather than a customer deployment. It shows what an owner receives when the twin comes with the keys: a measured model they hold, with the assets, warranties and install records already sitting on the elements they belong to.

The Challenge: Handover as
a box of documents

The problem this example is built around: handover normally means a drive of PDFs, a folder of warranties and a manual nobody opens. Within a year the building has changed and the record has not, and the next owner starts from a survey.

The owner is handed a building they can read, and updating it is how the building gets run — so two years in, it still matches.

Worked example On the Hamilton House demo twin — not a customer deployment

A record that stays current

The twin arrived with the assets already attached: what was installed, by whom, under what warranty. The first year of operations added to it rather than starting a parallel record beside it.

Because the owner holds the model rather than licensing access to it, the record outlives the build team, the contract and the software the building was designed in.

  • Handover as a model:
    The owner receives the twin, not only a drive of PDFs.

  • Records attached:
    Warranties and install details sit on the elements they belong to.

  • Owner-held:
    The model outlives the build team and the contract that produced it.

Read an owner story

Next story How Embassy Grand runs its venue on a live twin Sales and operations reading the same room, before the booking. Index All stories and worked examples Customer stories and worked examples on demo twins, in one place.

Own the twin of your building

Bring the files you already have. We will show you the twin you keep for the life of the building.

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