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The property

A fuel and convenience site, dispensers under canopy, shop and customer washrooms.

Industry

Fuel and forecourt / Convenience

What runs on the twin

Inspection records, open findings, customer-reported faults

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About this building

Site managers and the maintenance staff who carry out and have to evidence forecourt checks. This is a live twin we built and run for the customer, and the situations shown here are real ones from the site. Inspections are logged against the dispenser they were carried out on, with who attended and what they found. Findings stay open on the element until something is done about them, and can be turned into scheduled work from the same card.

The problem: an inspection that passes leaves nothing behind

Forecourt checks are done constantly and recorded as a pass. The value is not in the pass though, it is in the small thing the inspector noticed and mentioned, which goes nowhere because there is no field for it.

Six months later the display is unreadable, and it is an urgent job on a busy forecourt rather than a screen that could have been swapped on a quiet morning.

What the twin holds

The inspection on the dispenser, with the person who did it and everything they found.

What came out of it

Findings that stay open until they are dealt with, and can become scheduled work from where they sit.

Copilot reads the inspection

The question is who last inspected pump 3. Marcus Adeyemi, site maintenance, four days ago. The skimmer check was clear with the seals intact, the nozzle and hose were serviceable, the breakaway is in date, and there is one dead pixel on the display. That last line is the one that matters later, so the copilot offers to schedule the screen replacement before the digits stop being readable.

The washroom fixture on the asset register. Washroom toilet, Customer-reported.

A washroom fixture, leaking at the base and clogged, reported by a customer who scanned the code in the washroom rather than queueing to tell the till. Its history: flush valve diaphragm replaced, wax seal replaced after an earlier leak, and an auger clearance. The earlier leak is the part worth reading twice.

  • Keeping the name:
    Who inspected it is part of the record.

  • Holding the small findings:
    A dead pixel stays open until somebody does something about it.

  • Letting customers report:
    A code in the washroom puts the fault on the fixture.

Inside the twin

How the Shell twin was built, and what it can be asked to do.

Tour of the twin

Walk the finished building — levels, rooms and everything placed in them.

Materials onto the model

Cladding, brick, tile and paint dropped onto the faces that carry them.

Measure and furnish

Dimensions taken off the model, furniture and equipment placed at true size.

Read another owner story

Next story Two service visits behind The interval was six months. The last visit was fourteen months ago. Index All stories and worked examples Customer stories and worked examples on demo twins, in one place.

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